Wie man mit CX und abteilungsübergreifender Kommunikation seine Kunden:innen unterstützen kann
25. November 2021
13:00-14:30
Digital
Agenda
Service in herausfordernden Zeiten und Best-Practices
Unterstützung des Service Agent durch intelligente Knowledge-Bases
Schnelle Rückfragen über integrierte Tools für die interne Kommunikation
Vorteile von AI-unterstützten Lösungen
Auswertung der Effektivität der Maßnahmen durch KPIs
Use Case anhand 365 Grad Customer Service & MS Teams
Diskussionsrunde und Antworten auf aktuelle Herausforderungen (Q&A)
Die Vortragenden
Mag. Thomas Manhardt Product Manager Dynamics 365 Business Central NAVAX
Dr. Barbara Aigner Geschäftsführerin Top Service Österreich
Anmeldung
Für wen: Top Service Österreich Teilnehmer aus Österreich und Deutschland bzw. zum Kennenlernen für Service/Contact Center-(Team)Leiter aus Organisationen, die uns noch nicht kennen (einmalig kostenlos).
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