Wer Service sagt, denkt meist „nur“ an eine Kundenzufriedenheitsbefragung. Doch das ist zu kurz gesprungen. Denn Service fängt viel früher an. In der Strategie, im Verhalten…
Immer wieder stoßen wir auf Benchmarking Grabreden. Und ja, das fordert natürlich auch unser Denken und Tun! Es stimmt schon, man muss sehr achtsam sein mit Benchmarks…
Wir glauben nicht an eine Servicewüste, sondern an eine bunte Landschaft. Da gibt es viele Unternehmen, die Großartiges leisten, sich fordern und challengen…
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